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The National Association of Certified Home Inspectors
Alternate Dispute Resolution Service

Independent and Objective On-Line Dispute Resolution -
A Unique Service for NACHI Members and their Clients

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About our Service

NACHI ADRS Via The Internet

Introduction

The purpose of NACHI ADRS is to, wherever possible, use the Internet for information gathering, communications, and dispute resolution.

Considered to be “On-Line Arbitration”, NACHI ADRS provides these arbitration and mediation proceedings to be conducted and resolved exclusively via the Internet.

The process provides for all party submissions to be made online, and for the arbitrator, upon review of such submissions, mediate an amicable settlement between the Parties, or in the case of arbitration, to render an award and to communicate it to the parties via the Internet.

These procedures further authorize the parties and the arbitrator to use methods of communication other than the Internet.

Common Terms

a. ADRS Administrative Site refers to the Internet site www.nachiadrs.com. At the Administrative Site, parties may initiate arbitration under the program.

b. Arbitrator refers to a sole arbitrator who will handle the complaint and
subsequent proceedings.

c. Case Site refers to the site established to maintain the case files and submissions. All of the parties' written submissions shall be stored on the Case Site.

d. Hearing, whether used in the singular or plural, refers to any meeting or meetings of the parties before the arbitrator or mediator, whether conducted by telephone, video-conference, e-mail, on-line messaging, or other means.

e. Internet and online are used interchangeably to refer to an electronic online medium, including but not limited to the World Wide Web.

f. Submit refers to (i) the electronic transmittal of pleadings, exhibits, communications, or other documents to the Case Site, or (ii) such other method of transmitting pleadings, exhibits, communications, or other documents as may be authorized by the Arbitrator or Mediator in gathering information to reach a settlement or decision.

h. Writing refers not only to the customary definition of "writing" but also to an "electronic record" as the term is defined the Uniform Electronic Transactions Act.

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