A Guide to On-Line Arbitration

The most important step in initiating arbitration is the agreement to arbitrate. For a NACHI-ADRS dispute, it takes the form of a future-dispute arbitration clause in an Inspection Agreement.

The Arbitration Process  

The arbitration process is governed by its own rules, which declare the procedures, limitations, and rights of the parties involved in arbitration. NACHI ADRS schedules all timelines and communication related to the dispute. An Arbitrator is assigned by ADRS to oversee and hear a case, and coordinates the requests and submission of all documentation related to the complaint, and submitted to the service.  

During the process, both parties are each opportunity to produce evidence, witnesses, and make their arguments. The complaining party is first to make his or her presentation. Each party is then given ample opportunity to present facts, provide documentation and statements from witnesses, and argue their side of the dispute. The Arbitrator is bound to give each sufficient opportunity to present their case. Most arguments are made via on-line venue. In certain circumstances, the Arbitrator may choose to contact one or both of the Parties via telephone of other means.

After reviewing all facts and documentation, the Arbitrator deliberates the complaint and issues a decision in writing, which is sent to each party. The decision of the Arbitrator is final.