FAQ's

The National Association of Certified Home Inspectors
Alternate Dispute Resolution Service

Independent and Objective On-Line Dispute Resolution -
A Unique Service for NACHI Members and their Clients

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Frequently Asked Questions

Registration

▪ How Do I register for the service (NACHI INSPECTORS)
▪ Annual Fees
▪ Fees

Claims/Cases

▪ How do I file a new claim?
▪ What happens after I submit a claim?
▪ What are the fees?
▪ How can I make changes to my claims/cases?
▪ What payment methods can I use for my claim?

What happens after I submit a claim?
After you complete all the steps for filing a new claim, you will receive an email message containing the confirmation number for this claim. Keep this number in a safe place because you will have to use this number for future reference. This claim will be reviewed by the case manager and once it is approved, you will receive an email notification. This process generally takes 2-3 days.

What are the fees?
The fee for filing a complaint with NACHI ADRS is $300. Methods of payment are listed below.

Can I make changes to my claims/cases?
You can make changes only to an incomplete claim. You cannot make changes to pending claims and filed cases online. You can contact the case manager assigned to your case.

What payment methods can I use for my claim?
PayPal is our preferred method of payment but checks will also be accepted. Please make checks payable to "NACHI" and send to:

NACHI

1750 30th Street

Boulder, CO 80301

*Please Note on the Check and envelope “Payment - ADRS Claim”.

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